How to Order End Users and Individuals: Pryme Radio Products does not accept telephone orders from end users or individuals. If you are an end user or individual and wish to purchase a PRYME product, please contact your local dealer. If you would like to be referred to a dealer, e-mail PRYME at sales.service@pryme.com. Online ordering is available at retail price plus applicable sales tax and shipping and handling charges through www.pryme.com for customers that do not purchase from a dealer.

Dealers and Agencies: Pryme Sales Department is available to take orders from 8AM to 5PM Pacific Time every weekday, except holidays. Customers in the U.S. and Canada can call 1-800-666-2654 toll free to speak with a PRYME representative. For all other customers, the number is 714-257-0300.

Warranty PRYME Radio Products warrants all products against defects in materials or workmanship as follows: during the warranty period (90 days, 1 year or 2 years, depending on model, from the date of retail purchase), Pryme Radio Products will repair or replace a defective unit, at our option, without charge for parts or labor. The limited warranty is extended only to the original purchaser and is valid only to consumers in the United States and Canada. It does not cover damage or failure caused by or attributable to Acts of God, abuse, misuse, improper or abnormal usage, faulty installation, improper maintenance, lightning, or other incidences of excessive voltage, or any tampering or repairs by other than a PRYME authorized repair facility. It does not cover replacement of consumable parts, transportation costs, or damage in transit. This warranty will become void if the serial number or model number identification has been wholly or partially removed or erased.

Repair or replacement under the terms of this warranty does not extend the terms of this warranty. This warranty can only be modified by an officer of PRYME Radio Products, and then only in writing. Should this product prove defective in workmanship or material, the consumer's sole remedies shall be such repair or replacement as provided by the terms of this warranty. Under no circumstances shall PRYME Radio Products be liable for any loss or damage, direct, consequential, or incidental, arising out of the use of or inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary, from state to state.

Returns The Following steps must be followed to return a product to PRYME Radio Products:
  1. Contact a member of PRYME technical support team by calling 714-257-0300 or e-mailing sales.service@pryme.com and inform them of the model numbers and quantity of products you wish to return. If the return is due to a product failure, our technician will work with you to attempt to field diagnose for whatever problem is occurring.
  2. Our PRYME Radio Products technician will provide you with a copy of our Returned Merchandise Authorization form and an RA (Return Authorization) number by fax or e-mail. Complete the top section of this form, filling in the RA number and other information.
  3. Enclose a completed copy of the Returned Merchandise Authorization form when returning products to PRYME. You must include a copy of your original invoice for the product. (This is either the invoice that was issued to you by PRYME when you purchased the product directly or the invoice that was issued to you by an authorized PRYME dealer/distributor when you purchased the product from them.)
  4. Ship the product prepaid to PRYME Radio Products, Attn: Service, 911 Mariner St. Brea,CA 92821 USA. The RMA number issued to you by the technical support team must be clearly marked on the outside of the box.
  5. Please insure the product for its replacement value and retain a copy of the original shipping documents. We recommend shipping products to us using UPS or another service that allows packages to be tracked en route.
  6. Returns that arrive at PRYME's corporate headquarters without RA numbers or proper documentation will be refused. Products lost in transit are not the responsibility of PRYME Radio Products.
Dealers
  1. Items returned to PRYME for credit must be returned within thirty (30) days of purchase and must be contained in the original packaging and in condition for resale. A fifteen percent (15%) restocking fee will apply to all products returned to PRYME for credit. Shipping fees are not refundable under any circumstances. No refunds will be issued on products after thirty (30) days from shipping date. Unsold items carried in inventory may not be returned to PRYME Radio Products after ninety (90) days from the shipping date.
  2. Please insure the product for its replacement value and retain a copy of the original shipping documents. We recommend shipping products to us using UPS or another service that allows packages to be tracked en route.
  3. PRYME Radio Products does not sell products for evaluation purposes.
Shipping PRYME Radio Products ships all domestic orders by UPS or FedEx. International orders are shipped by DHL or FedEx. Shipping by different methods (U.S. Mail, trucking lines, etc.) is available at the customer's request. However, any shipping methods requested must provide some way of tracking the product in transit and require at least a signature as proof of delivery. PRYME Radio Products will not use a shipping method that does provide at least these two safeguards unless the customer specifically requests it. PRYME shall not be held responsible for any product lost or damaged in transit if that product was shipped by an alternate method. The customer shall be responsible for the actual shipping charges in all cases, plus a handling fee of $3.00 per box. PRYME does not offer free shipping on orders for any reason. In special cases, drop shipping to another address other than the dealer's address can be available for an additional $3.00 per shipment.

Please Note PRYME Radio Products are designed to produce a specific audio output level at maximum rated power. Modifying these devices in any way including adding or removing components and accessories may change the audio output of the device and could result in PERMANENT HEARING DAMAGE.

Many countries have regulations defining the amount of noise that an individual can be subjected to during a normal workday. Compliance is application-dependent and standards vary. It is the SOLE RESPONSIBILITY of the end user to determine applicability and compliance to local hearing protection regulations.

PRYME strongly recommends that the radio is off before installation of audio accessory. Once audio accessory is securely installed radio can be turned on. Radio volume switch is recommended to set at low position and adjusted once radio is turned on.